IMAGE Van Rentals || Orlando Van Rental 15 Pas Van

User Rating: 5 out of 5 stars

Made our Travel GREAT with That Luxury Van Rental.

We traveled to central Florida visiting Disney World in Orlando and Miami Florida.

We rented our ground transportation from several places before but nothing was like the good experience we had with Image in Orlando and South Florida.

Thank you for all the extra care and the group discount offer
The TV , Reclining Bed and GPS all worked fine. :-)

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User Rating: 5 out of 5 stars

My customer service experience with IMAGE Van Rental Company in Orlando MCO Airport, Fort Lauderdale Florida & Miami Airports was a good one and I was especially impressed by the helpfulness of one specific The Passenger Van Rental Company staff member ( Ann Howland).

I went to the counter and presented my e-mail confirmation printout to the rep.

She looked it over, asked for my driver's license and credit card, and asked what make of car I would like. She then gave me the lot location and sent me on my way.

By accident, I walked over to an area where I thought I would find the cars.

I could see the red IMAGE Van Rentals sign and assumed I was headed in the right direction.

Once I got there, I realized that this was the wrong place- it was a service area for the rental cars.

Before I could turn around and head back, a guy working at this service lot noticed that I looked confused/frustrated and he asked me what I was looking for.

I told him and without hesitation he asked me to get into a car so that he could drive me to the actual lot and I could avoid the long walk back.

He drove me right up next to the car I was renting, greatly exceeding my expectations for customer service and earning The Passenger Van Rental Company Forth Lauderdale Florida & Miami Florida Airports some bonus points- points that could easily convince me to use them again in the future

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User Rating: 1 out of 5 stars

I didnt have a very good experience with this company. I had made reservations to have them pick me up at the Disney Resort or have the van brought out to me, but they never came. I waited about 3 hours before I had to call another company. Thankfully, they had something for us to rent,as I was stranded there with 14 other people in my group. Not a very reputatble company and I would definetly stay away

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