Stewart Medical

User Rating: 5 out of 5 stars

Juanita D said: April 5th, 2009 4:32 pm
When this company (stewart medical) stumbles, it delivers a "humble pie," a fresh-baked apple pie accompanied with a note that reads in part, "We are very humbled by our mistake and sincerely apologize for the poor service." The Co., with $10 million in annual revenue, has spent $1,300 on pies but reckons it has kept customers worth $90,000 in annual sales from defecting. This outcome is typical, according to most customers. According to research, a recipient of good customer service will tell five other acquaintances on average. A client who suffers bad service will tell 10 and possibly even hundreds if he goes online to complain. Thanks for your help.

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User Rating: 5 out of 5 stars

Very helpful with getting my sleep apnea machine. These folks know the meaning of customer service!....Thanks

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