Momentum Bmw-West Sales

NEVER TAKE YOUR CAR TO BMW WEST.

I was in an accident on 3/6/08. It took the dealership 2 months to return my vehicle. THATS NOT IT.

1. I had to end up paying about $700 for rental car fees due to the delay.

2. The front bumper they used was previously repaired in the middle and it deteriorated within 10 months of it being installed.

3. This one is a good one. THEY PAINTED MY CAR METALLIC BLACK INSTEAD OF FLAT BLACK. HELLO!!!!!

4. John Stanridge (John.Standridge@bmwwest.com) the body shop supervisor got pissed at me because I requested that the dealer replaced all the STOLEN stuff out of my car. They stole my high beam bulbs, tools, luggage strap, floor mat hold downs.

5. Monty Meeves (monty.meave@bmwwest.com), supposedly the dealership guru, got upset because I took my car on a Saturday (like they told me to) to get repaired and almost caused a scene at the dealership because the wouldnt repair the car and give me a rental. They wanted me to return on Monday. I LIVE IN TOMBALL.....GOOD LUCK MAKING THIS ONE FLY. So he made up that I physically threatened his staff. Coward, that is what he is.

5. They refuse to replace the cheap bumper that they installed on my car (although it was supposedly a lifetime guarantee) and I have the paperwork. I HAVE HIRED AN ATTORNEY THOUGH AND HAD IT FIXED ELSEWHERE.

Here are 5 good reasons. Do you want more, let me know.

DO NOT TAKE YOUR CAR TO BMW WEST!!!!!

Great BMW Dealership!! Always greeted warmly when coming in for service... and I bought my last two BMWs here! Thanks again Momentum West!!