Honda of Danbury

User Rating: 1 out of 5 stars

In 2004 I bought what I considered to be the top of the line Honda in my Accord EX V6 with Navigation & Voice recognition & now has only 56,000 miles on it. It is now October of 2009 and I have had had two Catsstrophic failures in this car. First was when I was driving along the highway and the computer just decided to quit. The car went dead and luckily for me I wasn't on a bridge on the throughway. Honda did repair it but gave the dealership a very hard time about it, saying that these things just don't happen. Well guess what? They Do Happen and it happened to me. I was without my car for 4 days. Now for the the most irriating thing. For months the GPS Navigation has been working spotty. Sometimes it won't even boot up. For a while this was happening with irregular consistancy, but finally It just wouldn't boot so I drove 20 miles to this dealer where I bought this car and confirmed that it was in deed in need of repair. I was told 10 days! That is 10 days with no heat control, radio screen, voice control. It had now been more than 10 days and I have approached Honda customer Service asking them to step in and make me a satisified customer and just replace it while they sit on their butts and wait for a part that they don't know at this when it will finally arrive. They told me that seeing I bought a service contract other than "Honda Care"(but the contract is one that they did sell me) that there was nothing that they could for me. They actually said that if I had not purchased a service contract that maybe they could help out but seeing as I had, there was nothing that they could do for me. I tried very hard and diplomatically to reason with these people that I had trusted the Honda name and that if they didn't do something I would never buy another Honda again and would steer away any business from them that I could.
I told them that when my Yamaha jetski broke down one summer and their dealer couldn't seem to find the cause that Yamaha is a company that knows how to generate good word of mouth customer satisfaction because yamaha was so concerned that I didn't have my jet ski from the Fourth of July all summer, that for Labor day weekend , they arranged with the dealer for me to have a brand new jet ski to use for the weekend. That is how you generate good customer relations that are never forgotten. The way you have treated me will never be forgotten and I will spread the word, "Believe Me"!
There Honda! Hope you like the negative publicity I just gave you for the lousy support you have given me. I only hope that in todays market you are all looking for jobs soon. You build Jets, outboard motors, motorcycles, quads, jetskis, (thank god I didn't have one of yours when mine broke) and with all of the money generated by these companies you couldn't find it in your heart to help out one "little guy"?
Well hope you enjoyed the publicity!!! It will go a long way for those people trying to decide between Toyota, Hyundai, Kia, Suzuki, Subaru, and even the remaining American manufactures. I will applaud the day you go out of business. What goes around, comes around.

I remain,
William F. Records
11 Candlewood Lake Drive
Sherman, Ct.
06784

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