John, Best Merchant Rates has just begun using Yahoo Local and came across your review from 2010. I’m sorry that you had a negative experience. Nearly all of our merchant accounts are approved within 1-2 business day, any additional delays or requirements of a cash reserve would only be necessary if the nature of your business is high risk. Your local bank was able to approve you immediately because your funds are deposited directly with them which minimizes the risk. I am certain you are paying higher rates than you need to and would welcome the opportunity to review your current costs, provide a full savings analysis and give you an overall service experience. Looking forward to your response. BestMerchantRates.com