Nick was a true professional. He arrived at my home promptly. He immediately went to work on my technical wish list. I was really pleasantly surprised by how great the process was... to have someone arrive at your door and take care of your problems in one visit. I am not very computer literate, but Nick took his time in explaining what he was doing to the extent that I gained in my knowledge base. Nick was also very patient as I had my infant daughter demanding some of my attention during his visit. He also impressed me when he made a point of requesting permission to perform various steps that would make things more user-friendly, i.e., to change a password that had been provider generated and unwieldy down to something more manageable.