Brands:For All Your Home & Business Repairs, Fixture Replacement, Drywall Repair/Painting, more...For All Your Home & Business Repairs, Fixture Replacement, Drywall Repair/Painting, Drywall Repair, Doors, Deck's, Caulking/Grouting, Caulking, Bbb Accredited Business, Bbb, For All Your Home & Business Remodeling and Repairs, Fixture Replacement, Drywall Repair/Painting, Drywall Repair, Doors, Deck's, Caulking/Grouting, Caulking, Bbb Accredited Business, Bbb
Mr Handyman of Madison County38.776737-89.95529814http://local.yahoo.com/info-54683671-mr-handyman-glen-carbon11http://maps.yahoo.com/http://maps.yahoo.com/broadband/http://login.yahoo.com/config/login?.done=http%3A%2F%2Flocal.yahoo.com%2Finfo-54683671-mr-handyman-glen-carbon{"metadata":{"statusCode":200,"statusMessage":"OK"},"results":{"status":"ok","result":[],"params":{"eid":"54683671","offset":"0","limit":"12","appid":"ylocal"},"total":1}}yl-none
I would not recommend the Mr Handyman in Glen Carbon, IL. I requested a quote, and it was scheduled for a Monday at 5, and the owner called to cancel 15 minutes before the appt time, and refused to give a reason. She assured me this was not common practice, so I rescheduled. Next appt was for a Tuesday at 5. The owner again called, this time at 4:30, to cancel. She left me a voicemail saying she knew I wouldn t be happy, but they could not do the appt time again because her company was understaffed. She said she didn t know why they bothered to come out in the first place because the budget was too low for the work that needs to be done, though she had never seen the work that needed to be done! Little did she know that the budget was very flexible and I could have spent a great deal of money with them in the long run. I have plenty of work to be done! The owner was rude, unprofessional and incompetent. I would DEFINITELY NOT recommend this place to ANYONE. STAY AWAY!
We re always interested in getting feedback from our customers and this was no exception. We did have to cancel an appointment at Ryan s house but I did provide a reason - we always do. In this instance we were doing work elsewhere and they d asked us to more tasks while there, so I called Ryan to let him know we d have to reschedule as it would be after dinner before we d get there. We know most people prefer not to have service providers in their homes that late in the day. I left a message. He called back irate because we had to reschedule but, as I mentioned to him - things do happen and I was very apologetic. I did, indeed, assure him this was not common. In the rare instances when we experience delays, we don t just come late or not show up - we call. He decided to reschedule. We did, indeed, need to cancel again early the next week and I expressed my apologies, again on voice mail, to Ryan that I would understand if he didn t want us to do the estimate given what had already happened. We have 4 technicians servicing customers but in rare situations there s not always another technician to fill in and that was the case this time. On my voicemail, I did tell Ryan that I had taken a look at our Customer Service Reps notes about the project and felt it was out of our scope. I suggested we not reschedule but said to please call with any questions. He did try to get us back after business hours and left a harsh message with our answering service promising to tell everyone not to use us because we couldn t give him an estimate (on what I now realized was work we could not perform). I can certainly understand his disappointment about the reschedules and delays. I just don t think it s good to give customers false hope about our ability to do work when the task is something we cannot do.
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