We just had our replacement windows installed by Long Windows. The difference in quality is clear and my husband and I agreed we'd rather make an investment in windows that will last. We live in an older home, so I'm eager to see how our energy bill changes in the upcoming months. They assure great results, so I'm eager to see!

We had Long install a sliding patio door to replace an old rusting-out French door to our patio. Even though we'd done the research and chosen the door, the salesman INSISTED on making us sit - with two kids to care for - for a full 3-HOUR sales pitch. We did finally fork over the $1800 for the new door, which was a huge improvement over the old one that we were happy. For a while. The screen door CONSTANTLY put itself into "lock" when we went outside, locking us out about half the time; this is not OK when potty-training children! When we called and had the guy come fix it, we were told that this is the way the doors were made and it "happened all the time" with these screen doors. Last summer (2YO door) we began to experience water leaks under the door. During heavy rains, water invariably came in under the door onto the hardwood floor in the dining room. The first repair attempt was a simple re-caulk, which did not hold, and water seeped thru again within months, which was a big problem during the blizzards this past winter; 3 feet of snow melting slowly means a LOT of leakage. This time the tech removed the entire door, re-installed it, re-caulked it - this was 2 months ago, and took numerous calls with a scheduler who would not listen to my schedule to get right (she sent the tech just as we were leaving for a class and we had to wait 2 weeks for the next available date!). NOW the "new" caulk is degrading: it is loaded with bubbles along the bottom, and when they pop (like pimples - EW!), they leave a powdery residue along the bottom of the frame - and we had been advised that it would be OK to paint over this stuff. In addition, the caulk now has holes in the exact same places the water had been leaking through before. Took them a full day to respond to my voicemail requesting service, 10 minutes on the phone trying to get the dispatcher to understand the problem, and I'm still waiting for the scheduler to call me back - and I'm expected to immediately have available dates and times for them even though they won't have the same for me. The Long company has called me repeatedly with deals for "repeat customers," even though I have told them point blank that I will NEVER use their services again and do NOT want them calling me with these offers. I'm told by the operator that they're trying to improve customer service and work quality, but my experience the last two months indicates otherwise. WOULD NOT RECOMMEND. No way, no how!!!!