We used CH two years ago and to this day are OVERLY DELIGHTED with our awesome kitchen. Yes, we had some bumps along the way. But, hey, this is not an absolute science so delays were expected and experienced, a few things needed to be done a little better to our knit-pitchy standards and because we were personally responsible for a certain amount of the preparation work we added to a few of the problems. But, in the end it is one SPECTACULAR KITCHEN. Some of the features are just awesome, i.e., the glass doors, the thick and high crown moulding, the pop-outs, etc. They lived up to their contract and there was no monetary dispute. Competitors (8-10) were in the 3-5-7 range on a 10 scale and I rate CH 9-10. Pictures available upon request.