After seeing a promotion that they were running through Spaweek I went to their website and was immediately impressed. I scheduled an appointment and arrived on time and parked (as I had been told) in the back parking deck. The dentist was knowledgable and the equipment seemed impressive. As I was leaving I was excited to schedule a return visit, not only to have the dental care recommended, but also a consultation for Invisilign. You can imagine my surprise when I went to get my car and it had been towed. After a harrowing ordeal (in the front lobby) of getting in touch with the towing company and speaking w/ management, I was told that the merchants had been sent a letter to tell their customers. Not only was I not told, but according to the front desk, someone came in while I was having my appointment and told them cars were being towed (to Gaithersburg, btw), still no one thought to tell me. I called a cab, I was late for a meeting and close to tears when they finally offered to take me to get my car (nice enough), during this ride I was apologized to profusely by their assistant who let me know they had come in that morning and reminded her. They refused however to pay the $158 towing fee and said they would take it off of my next appointment (b/c of the Dr's scheduling conflicts and not being open on Thursday's that wouldn't be until August). The more I thought about this the more angry I got. I called a few days later to ask that I be reimbursed by check (or credit my card) and was told "no", but they would still take it off my next appointment. Did they not trust that I would return? and why should it matter? As a business owner myself, I would never allow a customer to feel this way. A simple letter on the front desk would have at least taken the responsibility off of them. Had it been my business and I was at fault, I would have insisted on paying in the first place. I found the whole situation to be insulting and tacky. Overall, the incident turned a positive experience into one that just left a bad taste in my mouth. I will be taking their suggestions and my Invisilign consultation elsewhere. P.S. I would be remiss if I did not mention that they offered a great savings for their promotion, which I appreciated. However, they offered it and left me feeling like I was being punished for being a "discounted" patient. Unfortunate for them as I would have been a fantastic full-price paying customer and my big mouth would have worked in their favor and not against them.