I don't usually write reviews, but in this case I feel I must. When my laptop freaked out and stopped working, I freaked out a little myself. I had had a bad experience with a local no-name computer repair service a couple of years ago, which put me off those kinds of services, but I also didn't want to turn to the overpriced Geek Squad. I decided to do some research and saw positive reviews for Preemo on several Internet sites. I decided to take the chance, and I am not disappointed. They are professional, friendly, quick and very, very reasonably priced. They straightened my laptop in a day for an excellent price. It's a great feeling to know that I now have a solid repair service for my computing needs that won't cost me an arm and a leg. The only thing to keep in mind is that the facade of the building they are situated in is blue. I saw that on their website, and it was a good thing because their location can be tricky to navigate (for me anyway). I highly recommend Preemo. :-)

Upon reading fantastic reviews I decided to give Preemo a shot. My laptop screen malfunctioned so I took it in to have them determine the problem. Upon diagnosis it was decided the screen had to be replaced. I decided to order the part myself and have Preemo take care of the installation. When I ordered and received the LCD screen I didn't notice any flaws with the part. However, when it was taken to Preemo and installed in my laptop, I found a scratch on the screen when I picked it up. At that point I had already paid Preemo for their services. Up to this point I had a good experience with the company- the associates I initially dealt with were professional and courteous, so I assumed a conversation with them on the problem would've been a smooth one. The following day I informed them of the issue and left the laptop with them after being told they'd see what my options were through their supervisor. In the end I spoke with the owner and was told that because I ordered the part myself, there was no guarantee one of their employees damaged it. They offered to uninstall the screen for free, but could only give me a 15% off discount on the next installation once I received a replacement part. In a nutshell, they were going to charge me a second time to install a screen they possibly damaged, even though it was still under Preemo's warranty period. Initially I agreed to those terms, but eventually decided to just have them uninstall the screen and find for myself other means of installing a new one. At this point the owner told me because they weren't making anymore money from this they 'd be hesitant to move forward, but decided to anyway, out of "good faith". A comment such as that really puzzled me. I could understand a company being hesitant to admit responsibility when a part was not ordered through them. I can even see why a company would feel they'd be losing "time" and "money" by performing a free procedure when there are other paying jobs to do. I was however under the impression that a business was about working with the customer to bring about a reasonable resolution to whatever problems may arise. Depending on such problem and circumstances, it should be dealt with in a way so hopefully both parties are satisfied. The fact of the matter is, the screen was possibly damaged in their care. At no point though did I request or demand they reimburse me for a new one. I was willing to supply another screen myself, all I wanted was for them to install it for me. It would not have been inconvenient for Preemo to install the screen without charging me twice. If such a compromise had been done, they would've gained a loyal customer. The only positive thing to stem from this is through various online tutorials I've learned how to successfully install the part myself, and have done so. It is unfortunate because I expected to walk away from Preemo as a happy customer, but was unsatisfied and disappointed instead. *******AUGUST 21st UPDATE******* Minor spelling error was found in last sentence of review, it has been corrected. Was unaware that review's initial date would then be modified to reflect the current date as a result of the edit (review initially written in July).