These guys are fantastic; cleaning was exceptional and the price was half of what the "big names" charge - I will never use anyone else for cleaning (we've experienced others). The carpets were 8 yrs old and were cleaned 4 times (first 4 years) by "the big names" who do a lot of TV commercials. There were numerous spots that never came out from previous cleanings and we'd given up and assumed we'd have to just buy new carpet. I read the great reviews on Eminent and gave them a try - we are all very glad we did. The carpets looked better than when the house was built 8 years ago; it all came up and looks fantastic. We've never been more satisfied with a home service. They get our top recommendation.