I have been to Koons for service on my Nissan twice. Both times I left feeling good about the service I received. I bought my car from another local dealer and have been there for service too, but I definitely prefer Koons. The service writer (Susan) was professional, knowledgeable and friendly. Service was completed in a reasonable amount of time. Prices are what you should expect at a dealer, but the quality of work makes it worth it. I had an appointment for one of my visits and everything went as planned. The service tech came on a test drive with me to make sure he understood the problem I was having. The waiting room was comfortable. They offered a free shuttle to metro also.