Horrible experience. They were 4.5 hours late on a long-distance move because they said they couldn't get the trailer to tow my car. Mostly, they acted like this was my fault and kept saying how hard the move would be on them. No kind of apology until I complained. Complete unwillingness to change anything to accommodate their mistake, like changing the start date the next day since we wouldn't get into town until 4am the day we were supposed to move in. Claimed that it was ok to put our refrigerators in the garage and pieces of our bed in separate rooms. All-in-all, horribly stressful and unpleasant.