Jeanne was fantastic! My laptop which was my life stopped working a couple weeks after I moved to NYC. I depend on the files that were saved on my computer and my programs to do my work. Jeanne was able to figure out what was going on with my computer, able to make it run faster, and was able to save all of my files when I thought I would never see them again! She brightened up my week by being friendly, hard-working, easy to get in contact with, and offering a great price! Not only did she fix what was wrong, she explained it to me and gave me tips on help to keep that from happening again. When I thought my computer (and years of work) were gone for good she came to the rescue! I highly recommend her to anyone with any type of computer problems! I promise, you won't regret it!