We took a daytrip from upstate NYto the Maritime museum. My two youngest daughters ran through the exhibits, watched the wonderful reptile show--let me stress again the young man speaking about reptiles was really special. He had a warmth, enthusiasm, and patience for questions from the audience that is not often seen. Each and every staff member I interacted with looked me right in the eyes, listened, and helped with whatever was asked. I am used to disinterested staff, low effort, "had enough of the public already"attitude. There simply was none of that to be found. After watching the seal feeding, more questions from my girls. Still, patiently answered. We went through the exhibits again, this time at a studious walk. They got quite a bit from the experience.
We visited the well-stocked gift shop. Carefully selected T-shirts and the like. In that all too often fluster at check-out, I misplaced several post cards I had wanted to buy, as our school encourages the students to send postcards from their summer adventures. Imagine my disappointment, when on our arrival home, I discovered them missing! Now maybe you're thinking...what's the big deal over a couple postcards? Go somewhere else!. Simply put, we are of rather modest means, and have precious little funds for recreation, So this was .about our only big thing this year. I wanted my girls to see their cards on the lobby wall with all the others. I called the gift shop manager, explained the problem, and she selected three cards, got payment info, sent them right out. You all really have the customer service thing down. YOU GET IT!..Thank you so very much.

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