Extremely professional, ended up having 3 visits to resolve and every tech called me 15 minutes before arriving and every tech was within the original quoted time-frame.

I had them scheduled a same day visit for 12-3p.m. visit to fix a crack and the tech informed me that the crack was too large to fix. They were able to work me in for a 3-6 window on replacing it. I told the tech that it had a heater element in it. Unfortunately, the window that arrived around 5 p.m. did not have the element so we rescheduled for the next day.

The next day the tech arrived in the middle of the time-frame and was one of the most detail orientated folks I've seen in a long time. He very carefully removed all the pieces to get to the point of removing the window and was able to get the window out with no broken glass.
In one motion, he was able to set the window in place without needing to make any adjustments. All the pieces were put back together perfectly.

This window had been replaced by another company 15 months ago and the difference in the skill and the professionalism was remarkable. Hopefully, I'll have better luck and not get another rock chip causing a huge crack again. But if I do, I would use them again.

In summary, excellent service, reasonable prices.

• Reply
• Add to your collection