When you are holding the only copy of 7 years of family photos in your hands in the form of a dead hard drive, you have already kicked yourself around the block several times for not creating a reliable back up. What you don't need is someone to lecture you or give you the "what an idiot!" look while rattling off astronomical prices for recovering your family treasure and possibly saving your marriage.

Instead I got a sympathetic ear and a thorough step by step review of the possibilties and a reasonable price for the data recovery. Jaspar called me several times throughout the process and saved me from the Clean Room / thousands of dollars last ditch option.

I particularly appreciated their not giving up and Jaspar's personal attention to my dilemma.

Thank you eBits!

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