This is in response to the previous post.

As Owners of Robolli's we would like to shed light on this situation.
As everyone knows there are 2 sides to every story.
First I would like to say that this is an extreme attempt to soil our great reputation and that is obvious.
Why didn't this customer post after the first few unhappy visits? Go figure?
When these customers came in on their last visit, we actually went to their server and warned them of their habitual complaining and told our server that they had visited 3 or 4 times previous and always complained about something. SO we knew it was coming. When the hair in the garlic knot situation happened, we looked at the bread on the table and could not see anything wrong. The husband then grabbed the garlic knot pulled it off the table down towards his lap and brought it back to the table, threw it down and said "you don't see that
blond hair, Oh My F****** God'. It is funny as we have no kitchen staff with long hair much less Blond or Brunette. But his wife's hair is about the same length and color as the hair he produced from the bread. He then proceeded to drop the F*** Bomb at least 5 more times before we asked him to leave and never return to our restaurant. We are a family establishment and we didn't want all of the commotion they were causing. It is also funny how they wanted us to box their pizza up so they could take it home. If I found a hair from any restaurant in anything, I surely would not want to take any other food home with me.
We did not ask them to pay for the dinner/lunch.They conveniently forgot to mention
how we have offered and treated them to complimentary appetizers in the past, for their so called "terrible service". Customers like this are unfortunately going to visit establishments
looking to eat most or some of their dinner then complain enough to get it FREE.
SAD But true.
We don't mind that these folks will never be back as it keeps a table open for our truly honest and appreciative customers, who love our food and service and have for the last 2 years.
Just look at the rest of our feedback and pass over this unfortunate situation and the truth about our establishment will be proven.

Kirk & Rob
Owners
Robolli's Italian Bar & Grill

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