Beware, the rental dept will make charges against your rental deposit without notification!

After reading other reviews on this site and others, it seems my experience with Roger at Doc's was not unique.

I recently rented a bike from this dealer and was struck by another driver. The liability insurance of the driver who struck me covered all damages for the rental. When I returned the bike to Doc's, the rental representative told me not to worry, that they would work with directly with the drivers insurance company - and that they would not charge damages against the credit card I had left for the rental deposit until notifying me and discussing the process. However, Instead of keeping their word and working directly with the insurance company of the driver who struck me - DOC'S CHARGED MY CARD FOR THE FULL AMOUNT OF DAMAGES WITHOUT NOTIFYING ME! When I called to discuss this with the rental manager (Roger) he would not acknowledge what his rental representative told me. In Roger's view, Doc's had their money, and it was just up to me to work with the insurance company. He was not at all concerned with honoring the verbal comitments of his representatives. He further stated that they already began work on repairing the bike - so that an independant verification of the damages would now be impossible. How do I know that the damage estimate they claim is legitimate? I told them that the insurance company was willing to issue payment directly to them in a timely manner, but again, Roger was not interested in working with them. He seemed to think it would take too long to get his money. If he had only taken the time to contact them, he would have learned the process was very simple. I can't imagine that working capital at Doc's is so low that the could not afford to repair the rental bike without charging my card.

I would not recommend renting from Doc's. Moreover, the bike they rented me actually had several parts literally fall off while riding, including the heel shifter, and various mounting screws. If that is how they take care of their own bikes then........

There are other dealers in the STL area to rent from. In my opinion Doc's, and Roger in particular handled my rental experience in a dishonest manner.

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