REALLY POOR CUSTOMER SERVICE

I called today at 7am to reserve a taxi at 11am for the airport. I called at 11:10 to ask about the taxi and was told it was on its way. I called at 11:20 and was told the same thing. I became furious at 11:30 and screamed about never receiving a call back to tell me there was an issue. Had I known at 11am, I would have made other arrangements.

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