Most computer problems are software problems. Having someone available to come through cyberspace and fix them for me is a godsend. I've been using NETEFX for almost a decade now. On two occasions they even saved me a trip to a repair shop over a hardware problem. They identified the faulty hardware, helped me deal with my computer's manufacturer's tech support and walked me through a quick and easy installation of the new hardware. Their prices are beyond reasonable; their technicians friendly and very very knowledgeable and, best of all, I never have to lug my computer to a brick-and-mortar store.

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