John W.12/29/14Great service! I bought a new Harman pellet stove in November 2014, installation was December 16, 2014, the guys came out and installed the Harman pellet stove which is supposed to be the best... More
Michael E.10/05/22Terrible experience. Terrible customer service (one of the owners). Terrible install crew (one of the owners). Wasted 2 months waiting on install, installer cried about not having a part and... More
Mostafa S.02/09/23the chimney we bough 18 years ago from them, they can't even locate our sales. two parts we need, they order at higher price, we schedule to be installed, They say they want $290 to come in,... More
Eddie P.02/16/22I had a feeding problem with my stove. They came out and said it was dirty. The company was at my house a month prior for an annual cleaning and charged me $250. The back of the stove wasn't... More
Daniel O.11/17/21I made an appointment for service to a pellet stove for which I was 90% sure needed a new circuit board. It is an older (12 years) stove but rarely used. I notified the store 2 days prior as to... More