Mc A.10/28/23Came multiple times to measure and confirm and still got it wrong. Carpet was directional and was off angle in all installs. Including one area where the direction changed 90 degrees (see pic)--... More
Linda B.07/28/20They did not show up in a mask, they showed up four hours late. The installation was beyond horrible. Uneven cuts, areas that are not tacked down , Areas of the carpet that are frayed. There were... More
Maggie R.09/23/22no help with a problem after paying upfront we cannot get a problem solved. was told they did not have capable staff to fix my problem. very poor service when you have a problem. More
Carrie I.11/12/21We came here this morning ready to purchase carpet for our back staircase. We noticed a passive aggressive sign about masking on the door, but because we have two children under 2, we opt to wear... More
Christine M.10/06/20Terrible customer service! Absolutely terrible! Ordered our carpet July 2nd, Karen told us that it would be ready in 3 weeks maybe 4 due to Covid-19. Which we understood. 4 weeks past no phone... More