Vivi B.03/31/21I received excellent customer service from this Bank of America location on Castro Street in Mountain View. Kiseri was welcoming, prompt, detail oriented, listened to my specific requests, and... More
Albert W.02/11/24I was told by the staff in a subtle way that this branch only serves white people. They did this by asking me to meet with a banker I made an appointment with. I am lead into her office by the... More
Katie N.02/16/24I had an appointment with Helen Qi, Credit Solutions Advisor II, Officer, on February 15, 2024, at 11:00 AM, to discuss a pre-approval requirement for a home loan. While the other team members (... More
Cecilia A.11/24/23Avoid this branch at all cost. My husband and I have been using Bank of America for the past 5 years. As we waited in line for over 15 min, we filled our deposit slip. As we get to the counter we... More
Peter N.12/31/22While the hours at this location are better than most and the staff are polite, they are inefficient and try to sell products while the line is backed up. It's totally disrespectful to their... More