Phillip D.05/25/17Payless is terrible. Only because when you return your car after hours with them you have to go to budget or Avis at the airport and the problem is that when you turn your car in you have to walk... More
Mihir S.12/23/20Terrible service when I picked up the car at Newark airport. Agent spoke to us like she was doing us a huge favor. Didn't give us any details on the car she was giving us, and wanted to just get... More
Jennifer S.09/17/19Booked my rental car a month in advance for pickup at 10:15pm, arrived to the counter at 10pm and nobody is there. I look them up and see they are supposed to be open until 11pm. Someone at a... More
Ben P.10/27/17Big issues. Avoid. For me: Long, drawn-out checkout process; Lousy (seriously lousy) car, hiccups at checkin. The checkout process took too long because there was an issue verifying that... More
David L.09/18/19The worst. Had a reservation for a Ford Explorer or equivalent for 5:00 PM at RIC. Show up at 5, no car. We're out of cars. There's a 2 hour wait. What? I was finally given, at 8:30, a... More