Jennifer H.09/19/15I used this service to ship my cat this past weekend. Their customer service people, especially Emily, is super nice and answered all of my questions. However, I'm only giving them three stars... More
Mark O.11/08/23These people stole $750 from me. Avoid them at all costs. Promises made, promises broken. It is mush easier, and less expensive, to fly your pet on American Airlines. More
Carolynn D.03/17/21I will start by saying thank you to Pet Air. I needed to ship my cats from CA to MI due to an upcoming military deployment, and pet air did NOT disappoint. The process was very easy and smooth.... More
Vina Y.09/13/12Not only was this experience confusing but it was also very deceiving. I called them to get some clarification as their website doesn't outline how the process works. The person on the phone... More
Cameron K.10/12/16Bottom line up front: Consider me a completely dissatisfied customer. Pet Air really didn't seem to care that two of my cats arrived with symptoms of heat stroke, and I spent hundreds of dollars... More