Mike B.04/10/24For the most part, our experience with customer service was not a problem. We had bought a Black & Decker edger and blower on the Lowe's website and when we got it, the battery wouldn't charge.... More
Hugh W.07/13/23I would give Zero stars but it's not an option. The only thing worse than having a problem is having a problem with Lowe's! Everyone points a finger and no one will accept accountability.... More
Gary K.03/30/23Had to return some items. Computer flagged me that I stole them. Nazi Sarah would not return them. Complained to corp and got an AI generated response telling me to read the policy. Pretty... More
Patrick G.05/11/21Lowes corporate's published stance on COVID-19 sounds great but how is it implemented and enforced? I only use the Shawnee, Oklahoma Lowes store so can't comment on other locations. I was in... More
Brandon K.06/18/21The worst customer service ever!! Just purchased a new home and bought probably $10,000 worth of various items from this store, most of which was meant to be delivered. We would receive texts... More