Jackie F.04/02/18Pro : Dreamliner 787, legendary service, good price, ADA friendly Con: Incoming hub Changsha is a cultural shock. Took the LAX to CSX flight to PVG. My girlfriend just had a surgery on her knee... More
Kailey G.02/04/17Let me start off by saying that I can not rave enough about this airline! From the staff service, to the plane, seats, and food....Hainan is top notch! We took a large 787 Dreamliner from LAX to... More
Mikki M.09/07/18Lost my bag And lied to me twice about it Refused to file a claim where the bag was checked too. About where it is/ was Never use them if you want to keep your belongings . Also gave me a... More
B Z.03/17/19Hainan Airlines does not have the same standard of customer service as most US airlines yet. I booked a ticket through Orbitz, which allowed me to pick seats. After I paid to make the purchase,... More
tony t.09/01/19This is a review of first class experience. Worth your time and money. If you are lucky enough to have an all-male flight attendants at the front cabin, your're in luck. They are more... More