William R.01/14/20After waiting in the 45min at a closed location. The #Owner of #AvisBudgetRentalPentagonCityMall YUP, in the Mall! Pick me up put me in a car! Nonda Enterprise More
Kay D.05/26/23I'm sorry to give such a bad review. I don't know who to blame, neither rental counter service at pentagon city mall Arlington, VA. nor billing department. The problem is I DID NOT RENT THE CAR.... More
Latisha M.08/28/23The customer service at this location is nonexistent! I rented the car on a Friday and it took well over an hour to get the rental. There was an issue, but none of that was communicated to the... More
Vijaya P.03/10/23Worst service ever. I booked a car rental a month ago, and on the day of pick up, I got a call from them saying cars were unavailable for pick up. My whole trip was planned. They asked me to... More
Logan H.05/09/21I would like a customer service person contact me about the vehicle I was given. I picked up the car at the Pentagon City Mall location. I received a Dodge Journey that did not have a etoll on it... More