Shelly M.02/09/18Eric made mattress shopping easy and fun. He was full of knowledge and very truthful. Not just your typical I wanna sell you something type. He messed up a price on a pillow saying it was 150 but... More
Babyjane W.09/20/23After looking in several stores experiencing a lot of disappointing Customer Service this had to be the best customer service and shopping experience I've had in a long time. Vincent the Sales Rep... More
Madison M.03/03/21*UPDATE* i called a different Mattress Firm, explained the situation, and they were able to resolve my issue. They are sending me a different box spring free of charge. I don't understand why this... More
Lori M.07/19/21Not thrilled with my recent experience. One day before delivery, I stopped in to make a change to the order which they were able to accommodate. When I made the change, the rep informed me that... More
Kami F.05/25/19Megan reached out to me asking me to contact them so they could send my case to Corporate Escalations. She seems sincere, so I gave her the info she asked for and waited. A few days later, Joel... More