Jenny J.10/14/14Update: the manager called me and apologized for the error. I received my contacts within 2 business days from that call, so all in all, not a bad recovery! Amended: 4 stars. They didn't put my... More
Tina K.09/30/22I went here early last year for the first time. I really liked the doctor and the staff. Both were very friendly and informative. I also requested my prescription a couple of months ago to replace... More
Sully C.08/24/20I called to obtain a copy of my prescription that has been covered by my insurance and paid for and was denied a copy due to an outstanding balance unrelated to my prescription. I attempted to... More
Jean A.10/11/16This is the best eye care in the Rockford area hands down! My husband and I have been to many, many eye doctors before and after Family Optical Center. We would still be going there if they were... More
Sarah W.08/01/09Ok, so though I have not been to Family Optical again, I have worked over the phone with their receptionist several times in order to get my prescription/get contacts shipped, etc. She (the... More