OnAir3739568440010/27/23Very poor customer service. I contacted the hotel in reference to my digital key not working properly. I asked the lady on the phone, Michele Blanchette, for more information in reference to my issue.... More
jewels29910/17/23Usually you can expect that Hilton hotels are consistently great, but this was not the case here now. The hotel seems to be in a safe locale and looks good from outside. The inside needs cleaning. The... More
Ben_Richards08/30/23Found a lot of hair IN the bed. Not a welcome feeling or a good look with reception tooling around the lobby on personal calls. Been to many similar to same HGI layouts. This one is the worst for... More
Bikerdr106/11/23We made a reservation at the Hilton Garden Inn in Kankakee because my brother-in-law was sick and dying of cancer. We wanted to visit him before he passed away. Ultimately, he passed away while we... More
Navigate78699005/17/23The staff were very friendly and helpful, but they neglected to let us know that the breakfast was not complimentary. In fact, it was overpriced. We found this out by surprised when a hotel staff... More