Karen P.09/08/18I'm rating this specific Pottery Barn location and recent experience I've had returning large rugs bought online. The store manager Kim is nothing short of amazing; helpful, accurate and... More
Marilee C.02/04/24Don't bother trying to use their free design service. They don't keep scheduled appointments, don't have any timeframes for follow up, and only send you links for things that might work in your... More
Katherine B.03/31/23I will never shop at pottery barn again! They are overpriced garbage. I ordered an entertainment center in October & it's March & I'm still dealing with them. 1st delivery came with 2 damaged... More
Samantha C.05/24/21PLEASE THINK before you purchase from Pottery Barn. I have received the WORST customer service I have ever received in my life from this company. Not once, or twice but 3 times I have had HORRIBLE... More
Debra H.12/28/18Don't trust their rewards program. I had $150 in rewards, ordered an item that was on back order, and was billed the full amount. The credit DEPT. told me it would take 2-3 months before the... More