Maciej P.04/12/19I like online service, but customer service was extremely unhelpful/unwilling to help. Reps don't seem to want to work there. Just had unpleasant dealing with customer reps there More
Ben H.02/20/24These guys suck. By far the worst FSA or HSA provider I've ever used in my life and this is my fourth one (and it's not even close - it's like if the top 3 providers were the Chiefs, some other... More
Brian K.11/28/23Nobody at this bank actually knows anything about banking. There are no subject matter experts in their organization what so ever. They contract everything out to third parties and nobody... More
Ben M.03/27/24Absolute scam of bank. If your employer provides an HSA/FSA with this bank, best to avoid at all costs and not get a HSA/FSA plan. They flat-out refused to provide required tax documentation to... More
David K.01/27/24One word: Terrible Every time, it seems, I use my optum card for health services, I get a denial then have to dig through receipts to get my card reactivated. Terrible, convoluted process to use... More