Andrea W.03/22/24An update since I posted my review on the The Shade Store in San Francisco. I was pleasantly surprised when I received a call from Tami, of The Shade Store, who reports right to the CEO. She has... More
Lauren K.06/03/24DO NOT ORDER FROM THE SHADE STORE, unless you enjoy spending loads of your cash, patience, time, and mental peace for broken products, and truly terrible customer service. I have spent SO MANY... More
Cathy S.12/16/23I found The Shade Store to be incredibly unresponsive and unprofessional, particularly Neil Thein. I scheduled a home measurement and that went without a hitch. However, afterwards I had to follow... More
L D.05/22/24I scheduled a design appointment online for the shade store. Within 2 days I had 10 emails from Neil Thein. None of them to schedule a design appointment. Many of them to schedule a measurement... More
Jane A.04/02/24I chose The Shade Store because I was optimizing for service quality. Every part of the experience up until I made the purchase was fine, but after that things went quite downhill. I ordered... More