James F05/23/24I'm staying at the Element Arundel Mills BWI Airport in Maryland and, at my arrival on May 19, 2024, I found that the stove had problems with one of the elements, among other things and all of them... More
Nathan O05/08/24I have been at the element BWI for military training. As I am closing out my time, I noticed a few handles on various components of the room were loose. I spoke with Todd and he came up and quickly... More
Catherine P05/08/24Especially Todd, the engineer! He's pretty amazing. Prompt, personable, and professional. Our television has winked out twice, and Todd not only fixed it, he walked us through streaming via our... More
leeaC6301BM05/08/24Mr. Todd, the night engineer has been amazing.We were having difficulty getting our internet and TV to work, on separate occasions, and he was very prompt, courteous and efficient each time. He even... More
kizzyjam8404/26/24I had a small light bulb issue in my room and Mr Todd the engineer was go polite and warm he got the job done in a timely manner and assured me if I needed any assistance to let the front desk know... More