Ash S.08/31/20Well, this was one of the best customer service experiences I've had in awhile. My old phone has been acting on the fritz for about a month: it charges haphazardly, it doesn't keep the charge, and... More
Toni E.11/08/21My friend lost his phone. We got a replacement for him at another store, (Water and Maiden Lane), and he was told he would not be able to retrieve any of his contacts, photos, data, etc. We... More
Deoroop M.06/25/13I've been a faithful customer and have supported T-Mobile for about 8 years now and I have no complaints. The customer service at this location was very prompt and informative. They fielded and... More
Tereza S.08/17/18We (as a business) were dealing with a rather frustrating situation with T-Mobile (on the phone, not at this store) and got really outstanding support from Bryant who works at this location. He... More
Jessica S.06/01/18Nice people, but not entirely helpful. Went to start a new plan with my family, but they kept mixing up our numbers, our devices, our SIM cards. They had to cancel and reorder several times (while... More