David R.08/18/21West Elm clearly is struggling with consistency of service across their brand. Like many companies, the web/online and delivery services are separate from retail. The CUSTOMER doesn't care about... More
Lynsey B.01/13/24These were the Silky TENCEL™ Sheet Set At $149- as they washed the pillow cases color changed and don't match and the fabric pictured is shredding apart. I've had other sheet sets from other... More
Teresa Z.05/29/23We were in this weekend looking for shelving and had excellent customer service by Marlon Montes! He was reached out to us for help and was able to place our order and answer all our questions.... More
Navya P.10/26/23At the moment of posting this review, I am yet to receive this order. It's currently scheduled to be delivered in few days. So this review is not about west elm products, but about the store,... More
A B.12/26/22Zero Stars. Nearly 2 months of waiting on a bed, their website said was In-stock,Ready to Ship. Made too many phone calls, given all sorts of random responses and constant run-around. Order... More